General Information
Where are you located?
14460 Veterans Way
Moreno Valley CA 92553
What are your office hours?
Monday – Friday 9 am to 4 pm
What should I do if I need to reach someone after regular business hours?
We have someone on call 24 hours, a day 7 days a week for emergencies only.
If you need to make changes or additions to an order after hours you can leave a message in the general mailbox or email us the changes at [email protected] If an event is in progress and you need to speak with someone immediately call the following number and follow the instructions. 951-697-1101 Ext. 911
Do we have a minimum order?
Our minimum order for delivery is $50.00 of equipment rental. We do not have minimum of party equipment rental for customer pick-ups.
Do I need an appointment to visit your showrooms?
It is not necessary to make an appointment. However, if you require the assistance of a tent/canopy specialist, we recommend that you call our office to schedule an appointment.
The Temecula showroom is by appointment only. Please call to arrange an appointment with one of our Sales Representatives.
My Sales Representative is unavailable can someone else help me?
Sure. Although we encourage you to speak to your Sales Representative, if for whatever reason they are unavailable you can speak to anyone else. Please call the main number of the office and anyone can assist you.
Placing Orders
How do I place an order?
You can submit a quote on our website and a customer representative will contact you within 1 business day to confirm if you would like to make it a reservation. Submitted quotes are not a reservation until a customer service representative contacts you to make further arrangements. You can also call us at (951) 697-1101. If needed, one of our Event Specialists may be available for an on-site consultation.
What is required to place an order?
We need a name, mailing & delivery address of a person, home or business. Along with a current drivers license number. A phone number and on-site contact person with a cell phone number if possible. We also need a valid credit card number along with the expiration date, name on the card and the correct mailing address.
What if I don’t have a drivers license?
We will also accept a valid state identification card.
What if I don’t have a credit card?
We will not rent to a customer without a credit card, and an ID. We know that customer will pay in cash or check for the rental, but we need some kind of security that the equipment is going to be returned to us. Credit Card is required as security for the rental.
How far in advance should I place my order?
Advance reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance.
Payment options?
We accept Visa, Master Card, Discover, American Express, cash and checks. Checks must be received at least a minimum of 14 days before the event. Sorry we do not accept checks less than 14 days before the event. If you place the reservation less than 2 months ahead a 50% deposit is needed. If more than 2 months a smaller deposit can be arranged.
How long is the rental period?
All rates quoted are based on 24hr rental period per item. However we allow extra time for customer to pick-up/drop off. We prefer to deliver the day before your event and pick up the day after. Any rental equipment kept longer than specified time will be charged according to our price schedule. If you require a longer rental period, please contact our office for rate information. All charges are for time out whether equipment is used or not.
When and how do I pay?
Payment is due two weeks prior to the date of delivery or will-call. If orders are placed with less than two weeks notice, payment is due at the time of reservation.
Is tax charged on my order?
There is no tax on rental items or service fees. Tax is charged on disposable items only (i.e., plastic table covers, sterno, etc.).
Can I pick up my rental items?
Yes. If you plan to pick up the items yourself, please be sure that all items will fit safely inside your vehicle.
Can I make changes to my order after it has been placed?
Changes may be made up to 1 week prior to scheduled delivery or pick up date. Reductions made within 4 to 7 days prior to scheduled delivery or pick up date notice are subject to a minimum of 50% restocking fee except linen. Linen reductions 7 days or less prior to scheduled delivery or pick up are subject to 100% restocking fee. Additions are always subject to availability.
What is your cancellation policy?
Cancellations may be made up to 1 week prior to scheduled delivery or pick up date. Cancellations made within 4 to 7 days prior to scheduled delivery or pick up date notice are subject to a minimum of 50% restocking fee except linen. Linen cancellations 7 days or less prior to scheduled delivery or pick up are subject to 100% restocking fee.
What if we wish to add more equipment at last minute?
We accept changes or additions to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.
Delivery & Pick up
Is there a charge for delivery and pickup?
Delivery and pickup are available at a nominal fee. Please call our office for charges.
What are your delivery hours?
Our regular delivery hours are 7am-6pm Monday through Friday and Saturday 7am-1pm. For an additional charge, delivery and/or pick-up service can be provided after hours or on weekends and holidays. Specific time requests are also available for an additional charge.
Is there a minimum for delivery?
Our delivery minimum is $50.00 of equipment. You can pick orders up yourself if they do not meet the minimum for delivery.
Where will the equipment be left?
Equipment will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 75 feet). Equipment must be restacked and ready for pick-up in the same manner and place as delivered.
What if I am not home when the truck delivers/picks up?
If you know you will not be home, please call our office with instructions as to where the merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
What type of service can I expect when the truck arrives?
Delivery/pickup charges are for standard drop off and pick up. If delivery or pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place.
Will your employees set up and take down the equipment?
Our employees will set up and take down canopies, stages, and dance floors. All other equipment (tables, chairs, linen, etc.) is set up and taken down by the customer. Set-up and take down service for tables and chairs is available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.
Cleaning
What are cleaning deposits for?
Cleaning deposits is the charge to clean the rental equipment. This is charged for such items as BBQ Grills.
What if I clean the equipment myself?
If the rental is cleaned to the same standard that it went out a full refund of the cleaning deposit is given. If it is not cleaned to the same standard no refund will be given.
What if I am not able to clean items prior to return?
Items returned without being cleaned will forfeit the cleaning deposit paid on contract.
What should I do with linens prior to returning them?
Please shake linens free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew.
Damages and Missing Items
Who is responsible for damaged or missing items?
The customer is responsible for all equipment from the time of delivery or will-call until it has been picked up by or returned to Titan Tent & Event Rentals. The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damage due weather / water to such items as tables, chairs and dance floors and more.
Do you offer insurance against damaged items?
A damage waiver is available. The damage waiver charge is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and non-refundable. If the damage waiver is declined, and any rental items are damaged or missing, the customer will be responsible for the replacement charges for the items.
What does Damage Waiver not cover?
It does not cover against theft, loss, mischievous damage, mysterious disappearance or vandalism. It does not cover damage during transportation done by customer. It does not cover mold, mildew or holes in linen. All damaged or broken equipment must be returned to Titan Tent & Event Rentals or renter will be charged replacement of equipment.
Rental Equipment Information
Do you rent tents?
Yes. A Titan Sales Consultant can meet you at your home or event venue to help you determine the appropriate tenting size needed for your event. There is no charge for this service.
Do you rent Linen?
Yes. We offer an extensive selection of solid colors and a wide variety of textures and sizes. We also offer overlays, table runners, chair covers and chair sashes.
Do you rent lighting?
Yes. We offer many different types of lighting. Everything from standard backyard lighting, tent lighting, up lighting, twinkle lighting to a canopy of lights.
How many hours does a patio heater lasts?
It will last 5 to 6 hours on continuous burning time.
What is a console heater?
It is a heater generally used in tents. It heat is produced by propane but has a fan to blow the heat into the tent. The fan does require electricity. Heat is controlled by a thermostat that will turn the heater on and off as needed.
Is sterno provided with your chafers?
Yes, two sternos are included with each rental . Each sterno burns for two hours.
Does the concession equipment come with supplies?
No. They can be purchased separately.
HELPFUL HINTS FOR PLANNING YOUR PARTY
What size dance floor will I need for 200 guest?
The average is 12 square feet of dance floor per dancing couple and 25% of your guest at any one time. This varies if your guest like to dance more/less than average or type of dancing. (Country dancing requires much more dancing)
For 200 guests that would translate to 100 couples and 25 couples dancing at any one time.
25 couples x 12 sq ft per guest = 300 sq feet, translating to a 15×20 dance floor.
How much space is required for a sit down dinner?
15 – 17 square feet per person
How much space is required for a sit down buffet?
12 square feet per person.
How much space is required for a stand-up cocktail party?
12-15 square feet per person.
I am having a party for 200 people how much space will I need?
Parties serving their food buffet style, require approximately 12 square feet per person. You would need a space that is approximately 40 feet wide by 60 feet long. Obviously these dimensions will change depending on the size of your tables, if you are going to have a dance floor, stage, etc. A cocktail party typically requires about half the space. Call your Titan Sales Representative to help figure the size needed for your next event.