10241 Hole Ave. Riverside, CA 92503
- Normal delivery/pick-up hours are between 7:00am and 5:00pm, Monday-Friday.
- Saturday, Sunday, or after hour delivery or pick-ups are available upon request depending on the location, for an extra charge.
- Delivery and Pick up is to the location the delivery vehicle can reach. Please request a quote for inside, backyard, or additional services.
The cost of delivery depends on the delivery location. The delivery fee also includes pick-up. Please call for quote.
- Installation and removal is INCLUDED in the rental of canopies/tents, dance floors, stages/platforms, and turf, unless there are exceptional carrying distance circumstances, steps or if the area is not accessible with hard surfaces for rolling carts or dollies.
- Setup and/or take down is available at an additional charge for all other items, including, tables, chairs, linens, etc.
- The additional pricing is based on the item rented, and how far from the delivery vehicle the item will be used, and what the accessible surface is for rolling carts or dollies. As well as for the time for setup/take down that is required.
- There is an additional charge for the use of stairs and elevators to place and retrieve items.
- A layout (map of setup, to scale) of rental items is needed to quote a setup or take down charge for placement of more than 4 tables with chairs. Titan WILL NOT SET UP OR TAKE DOWN items that do not belong to Titan.
- If a delivery is to a residence, children and animals must be contained out of delivery/pick/setup area at all times.
Yes! However, the customer is responsible for the equipment once it leaves our location. Please plan your vehicle space/tie-downs accordingly. We will not load or unload your vehicle, please make sure you bring help if you are unable to load/unload equipment. You, the customer, are responsible for damaged or missing items. Titan Tent & Event Rentals is not responsible for damage to customer’s vehicles. Equipment will not be loaded or unloaded into a vehicle’s passenger area if passengers are present, or if the equipment may become a hazard to occupants. Please be advised! Depending on rental equipment, more than one trip may be necessary for you to transport rental items without causing any damage. All damages are the customers responsibility.
All rentals are quoted per event, per item.
It is best if we deliver the day before your event, and pick-up all equipment the day after your event. Example: A customer needs rental equipment for Saturday or Sunday, Titan will deliver on Friday and pick-up the following Monday, for a one day rental charge. Any equipment kept longer than the specified time will be charged according to your rental agreement per day. A rental charge for the equipment whether it is used or not.
Cancellation prior to date of delivery or will call pick up date is as follows:
- 8 Days or more prior is 75% refundable
- 7-4 Days prior 50% refundable
- 3 Days or less is no refund
- 25% of deposit is non-refundable
PLEASE CALL IF YOU HAVE ANY QUESTIONS
We have someone on call 24 hours a day 7 days a week for emergencies only.
If you need to make changes or additions to an order after hours you can leave a message in the general mailbox or email us the changes at [email protected]. If an event is in progress and you need to speak with someone immediately call the following number and follow the instructions. 951-697-1101 Ext. 911
Our minimum order for delivery is $100.00 of equipment rental. We do not have a minimum of party rental for customer pick-ups.
It is not necessary to make an appointment. However, if you require the assistance of a tent/canopy specialist, we recommend that you call our office to schedule an appointment. Showroom hours are from 9am to 3pm Monday – Friday.
You can submit a quote on our website and a customer representative will contact you within 1 business day to confirm if you would like to make a reservation. Submitted quotes are not a reservation until a customer service representative contacts you to make further arrangements. You can also call us at (951) 697-1101. If needed, one of our Event Specialists may be available for an on-site consultation.
We need a name, mailing & delivery address of a person, home or business. Along with a current drivers license number. A phone number and on-site contact person with a cell phone number if possible. We also need a valid credit card number along with the expiration date, name on the card and the correct mailing address.
We will also accept a valid state identification card.
We will not rent to a customer without a credit card, and an ID. We know that customers will pay in cash or check for the rental, but we need some kind of security that the equipment is going to be returned to us. Credit Card is required as security for the rental.
Advance reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance.
We accept Visa, Master Card, Discover, American Express, cash and checks. Checks must be received at least a minimum of 14 days before the event. Sorry we do not accept checks less than 14 days before the event. If you place the reservation less than 2 months ahead a 50% deposit is needed. If more than 2 months a smaller deposit can be arranged.
Payment is due two weeks prior to the date of delivery or will-call. If orders are placed with less than two weeks notice, payment is due at the time of reservation.
There is no tax on rental items or service fees. Tax is charged on disposable items only (i.e., plastic table covers, sterno, etc.).
Changes may be made up to 1 week prior to scheduled delivery or pick up date. Reductions made within 4 to 7 days prior to scheduled delivery or pick up date notice are subject to a minimum of 50% restocking fee except linen. Linen reductions 7 days or less prior to scheduled delivery or pick up are subject to 100% restocking fee. Additions are always subject to availability.
We accept changes or additions to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.
Equipment will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 75 feet). Equipment must be restacked and ready for pick-up in the same manner and place as delivered.
If you know you will not be home, please call our office with instructions as to where the merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
Our employees will set up and take down canopies, stages, and dance floors. All other equipment (tables, chairs, linen, etc.) is set up and taken down by the customer. Set-up and take down service for tables and chairs is available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.
Cleaning deposits is the charge to clean the rental equipment. This is charged for such items as BBQ Grills.
If the rental is cleaned to the same standard that it went out a full refund of the cleaning deposit is given. If it is not cleaned to the same standard no refund will be given.
Items returned without being cleaned will forfeit the cleaning deposit paid on contract.
Please shake linens free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew.
The customer is responsible for all equipment from the time of delivery or will-call until it has been picked up by or returned to Titan Tent & Event Rentals. The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damage due weather / water to such items as tables, chairs and dance floors and more.
A damage waiver is available. The damage waiver charge is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and non-refundable. If the damage waiver is declined, and any rental items are damaged or missing, the customer will be responsible for the replacement charges for the items.
It does not cover theft, loss, mischievous damage, mysterious disappearance or vandalism. It does not cover damage during transportation done by customers. It does not cover mold, mildew or holes in linen. All damaged or broken equipment must be returned to Titan Tent & Event Rentals or renter will be charged for replacement of equipment.